Reference

f7f7 Privacy Policy For Your Account

The f7f7 Privacy Policy explains what we collect when you open an account, use DANA or QRIS, and move between the lobby and your wallet.

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f7f7 f7f7 Privacy Policy For Your Account
CONTACT ROUTES

Three Ways To Ask About Your Data

A clear contact route helps you act on the Privacy Policy without guessing which team to reach.

Account support path Ask about a Privacy Policy issue from the account support route when login, verification or a DANA, OVO, GoPay or QRIS record needs context. We check the account step first, then explain what can be changed and what confirmation we need.
Payment record query For a payment-related privacy request, share the relevant receipt or reference rather than a wallet password. QRIS, bank transfer and virtual account records can be matched against the account status so we can address the correct transaction.
Policy request Ask us to explain a collection purpose, cookie setting, retention period or correction route. We will use the contact details already attached to your account where possible and may request verification before releasing personal data.
SIX PRIVACY CONTROLS

Six Controls Behind Your Account Privacy

We keep the Privacy Policy practical by linking each promise to an account action: sign-in, phone verification, wallet matching, cookie choice, data retention and a request for change.

Data collection

We collect account details, phone verification results, device signals and activity needed for access, security and payment matching. The Privacy Policy explains why each category is used, so you can distinguish required records from optional cookie preferences.

Cookie settings

Cookies help keep an account session working and remember selected settings on your device. You can manage available cookie choices through the site controls; changing a non-essential setting should not be confused with deleting the account itself.

Account security

Before account access, we may use phone verification and device checks to reduce unauthorised entry. A new phone, browser or desktop can prompt another confirmation, while payment support uses transaction references instead of asking for your DANA or GoPay password.

Payment records

For OVO, QRIS, bank transfer and virtual account activity, we keep the status and reference needed to reconcile a payment. The wallet provider handles its own credentials, while our Privacy Policy covers the records held on our side.

Retention periods

We retain personal and transaction records only for the period stated in the Privacy Policy or longer when a valid security, dispute or legal reason applies. Afterward, we remove or anonymise the record so it no longer identifies you directly.

Change requests

You can ask us to correct account details, explain a data use or address a cookie choice through the policy contact route. We verify the request, check whether local law permits the change and tell you the next step.

Privacy Policy Answers For f7f7 Accounts

These Privacy Policy answers cover the searches we hear most often before an account is opened. They focus on account records, local wallets, device checks, cookies and requests for access or correction. If your situation is different, use the policy contact route and include the relevant account step or payment reference.

It covers personal data connected with your account, phone verification, device security, lobby activity, cookies and payment references. It also explains retention, permitted disclosures and how to ask for access or correction. Account eligibility depends on local law and applies where local law permits.

Yes. The Privacy Policy covers the payment status and reference details we receive when you use DANA, OVO, GoPay or QRIS. We use those records to match a transaction with your account; wallet passwords remain with the relevant payment provider.

Phone verification helps connect the correct person with an account and reduces unauthorised access. We may request it when you open an account or use a new device. The Privacy Policy explains the verification purpose, related records and how long they are retained.

Use the policy contact route and state that you want access to your personal data. Include the account contact detail needed to locate your record, but do not send a wallet password. We may verify ownership before responding, and the result depends on local law.

Yes, you can request a correction through account support or the policy contact route. Tell us which detail is inaccurate and provide the replacement carefully. We check ownership first, then assess the request under the Privacy Policy and where local law permits.

Cookies can keep your session active and remember selected site settings on your phone or desktop. The Privacy Policy separates those functions from optional measurement choices. You can adjust available settings through the site controls, although some account functions may need essential cookies.

We keep account and payment records for the retention period stated in the Privacy Policy. A longer period may apply for a valid security, dispute or legal reason. When the period ends, we remove or anonymise records where practical rather than keeping them without purpose.

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